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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Orders & Payments
How do I place an order? Plus

Simply browse our collections, add your favorite pieces to your cart, and proceed to checkout.

What payment methods do you accept? Plus

We accept major credit/debit cards, Klarna, PayPal, and other secure payment options.

Can I modify or cancel my order after placing it? Plus

Once an order is placed, we begin processing it immediately. If you need to make changes, contact us as soon as possible, and we’ll do our best to assist you.

Shipping & Delivery
Where do you ship to? Plus

We currently ship to Sweden, Denmark, Finland, Norway, Estonia, Latvia and Lithuania.

How long does delivery take? Plus

Standard delivery times range from 3 to 5 business days depending on your location.

How much does shipping cost? Plus

Shipping fees vary based on your location and order size. Exact rates are calculated at checkout.

Will I receive a tracking number? Plus

Yes! As soon as your order ships, we’ll send you a tracking link via email.

My tracking number is not working, why? Plus

Sometimes the tracking number may not update right away or DHL may temporarily show an incorrect tracking link. This usually resolves itself within a short time.

If your tracking number still isn’t working, please contact us at Customer@truereligion.se and we’ll be happy to help you and provide the correct tracking information.

Returns & Exchanges
What is your return policy? Plus

You may return your purchase within 14 days of receiving your order. The product must be unworn, in new condition, and include all original tags. Once the item is returned, it will be inspected to ensure it has not been worn.

Please note: Returns are only valid for orders placed on truereligion.se, truereligion.fi, truereligion.no, and truereligion.dk. Purchases made through physical stores or other retailers’, wholesalers’ or resellers’ websites cannot be returned online. Please contact the store of purchase for further assistance.

How do I return an item? Plus

Pack your item securely in its original packaging.

In the package you have received, there is a return label that you can attach to the package. Also fill in the enclosed form with your order number, name, address and reason for the return. Then leave the package at the nearest representative.

Ship your return to:
Welcome Agency c/o AI Logistik
Mejerivägen 1, 52360 Gällstad, Sweden

I didn't get a return label, what do I do? Plus

In some cases, a return label may be missing from your package. If this happens, simply contact us at Customer@truereligion.se and we’ll send you a return label by email that you can easily print and use.

How long does it take to process a refund? Plus

Refunds are processed within 14 business days and issued to the original payment method.

Can I exchange my item? Plus

We don’t offer direct exchanges. If you’d like a different size, color, or product, please place a new order and return the original item. Once we receive your return, you’ll be refunded as usual.

Other Questions
How do you wash True Religion jeans? Plus

To keep your True Religion jeans looking their best, follow these tips:

  • Wash your jeans in cold water to prevent shrinking and fading. Be sure to turn your jeans inside out to protect the outer fabric.
  • Air-dry your jeans by hanging them up or laying them flat to maintain their shape and quality.
Do you sell giftcards? Plus

Yes, we do and you can find it here! If you have any questions about giftcards, you can read the terms & conditions here.

When did True Religion come out? Plus

True Religion was founded in 2002 in California by Jeff Lubell and Kym Gold.

How do I subscribe/unsubscribe to your emails? Plus

To subscribe: Simply click the subscribe link on the bottom of our website.

To unsubscribe: Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of the email.